How To Correctly Process A SNAP Purchase If The Device Goes Offline

If your state organization provided you with paper vouchers in addition to the equipment you received, you can use these paper vouchers if the device goes offline.

IF YOU DID NOT RECEIVE PAPER VOUCHERS OR DO NOT HAVE PAPER VOUCHERS, YOU CANNOT USE THIS OPTION. Check with your state organization to see if you are going to be provided vouchers. 

Let's say that the device you were provided runs out of batteries, or cannot connect to the internet, or gets damaged or stolen, but you still want to make SNAP sales. Here's how you would do so with the paper vouchers you were given:

You will need to call the phone number on the back of the customer's EBT or SNAP card. If you do not call this number AT THE TIME OF PURCHASE, then you will not get paid for the sale. This phone number varies from state to state. If the customer is from a different state than the one you are in, you still call the number on the back of the customer's card for their state. What you need when you call is an Authorization Number/Approval Code. 

When you call, have the following information ready:

-Your FNS number

 -The Customer's Card number

-The voucher number, which can be found on the voucher

-The amount of the purchase

You will choose the menu when you call that will bring you to the Authorization Number/Approval Code. Once you have keyed in the information above, you will get this Authorization Number/Approval Code if the customer has sufficient funds in their SNAP balance. Record this Authorization Number/Approval Code on the voucher with the other information. The funds will then be put aside in the customer's account until the voucher is submitted. 

You will need a new Authorization Number/Approval Code for each transaction you process. 

You will have a period of 10 days to enter in the voucher information into your device. 

Once the device comes back online and you are able to use it again, login to the MM+ Select app. 

In the Transactions menu, scroll down and select SNAP Voucher Clear.

In SNAP Voucher Clear, fill in the information from each voucher individually, and choose Submit. 

Once you get an Approved screen for each voucher, you can go on to the next voucher.

You will not get paid for these transactions, and they will not go through UNTIL you enter the paper voucher information into the device using the SNAP Voucher Clear option. You will have 10 days to do this. 


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