The procedure for processing a return is the same as the process for running a sale transaction with one main difference. Before you process a return, make sure the return sale type is highlighted:
Once the Return button is highlighted, choose the products that need to be returned. Then tap the Checkout button. This will bring up the Checkout menu:
Choose the payment type and swipe the customer's card. In this example, we're processing a Credit Card Refund:
After you swipe/insert/manually enter the customer's card, you will see the Submit screen:
Your next option will be to choose to Cancel this refund or Submit this refund. Submit the refund to return the funds back to the customer's card. Press Cancel to redo the refund transaction, if you think a mistake has been made, or you no longer wish to complete the refund.