How to Add Payment Method in Customer Portal

A payment method is required for subscription payments and equipment orders.  Payment methods can be managed in your Customer Portal.

1. Log in to your TotilPay Customer Portal.  Be sure to delete anything after the .com to make sure you are directed to the new portal.
2. Select either TotilPay Go or TotilPay Register and click Go.
3. Click Login.
4. Enter your Username and Password.
5. Click the Add Payment Method button and follow the prompts to enter either your credit card or bank account information.  This will be used for all subscription payments and equipment orders ONLY. It can be changed at any time.
6. Choose Credit Card or Direct Debit (bank account).
7. For credit cards, enter information and click Add.
8. For ACH bank account, click Direct Debit.  You will be directed to a pop-up window to set up your ACH.
9. Verify your First and Last Name and click Set up ACH.
10. A Stripe window will pop-up and ask for you to select your bank. Select your bank. You will see "Chargebee Inc., uses Stripe to connect your accounts." Click the Agree and continue button.
11. You will now be prompted to link your bank account with your own bank's login information to enable direct debits for subscriptions and/or equipment.