How to Add Payment Method in Customer Portal

A payment method is required for subscription payments and equipment orders.  Payment methods can be managed in your Customer Portal.

  1. Log in to your TotilPay Customer PortalBe sure to delete anything after the .com to make sure you are directed to the new portal.
  2. Select either TotilPay Go or TotilPay Register and click Go.
  3. Click Login.
  4. Enter your Username and Password.
  5. Click the Add Payment Method button and follow the prompts to enter either your credit card or bank account information.  This will be used for all subscription payments and equipment orders ONLY. It can be changed at any time.
  6. Choose Credit Card or ACH (bank account).
  7. For credit cards, enter information and click Add.
  8. For ACH bank account, click GoCardless button.  You will be directed to a pop-up window for GoCardless.
  9. Verify business info that auto-populates.
  10. Click Continue.
  11. Enter Bank Routing Number and Account Number.
  12. Select Account Type - Checking or Savings.
  13. Click Continue.
  14. Review details.
  15. Click Confirm.
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