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Mobile Market Status Update

First, we want to thank everyone for the tremendous support and positive messages we have received over the past few weeks.  We are deeply grateful for the efforts of so many.  We also want to acknowledge the frustration of those customers who have requested more detailed and timely information.
 
We are encouraged by ongoing discussions regarding the long term viability of the Mobile Market+ solution.  Please check this page regularly for future status updates. Your continued patience is appreciated. 
 
Sincerely,
The Mobile Market+ team

Update:  August 2nd, 2018

On July 27th the State of New York in partnership with the New York Farmers Market Federation announced an agreement with Novo Dia Group, Inc.  This six-month agreement ensures that all users of Mobile Market+ nationwide, to continue operating without any service disruption.  The link to the press release is below.  

 
Governor Cuomo Announces Plan to Protect SNAP Recipients' Access to Farmers' Markets
 

We have received numerous follow-up questions.  In an effort to eliminate confusion, we have created the following set of FAQs’.  

 

  • What does the announcement by New York cover?
    1. The agreement covers all current users all the Mobile Market+ products (MM+ SelectMM+ Register, and MM+ Token Recon)  through the end of February 2019. 
  • I’m not in New York does this apply to me?
    1. Yes, the agreement with the NY Farmers Market Federation applies to all markets throughout the US.
  • What about cellular service?
    1. The agreement includes costs for cellular service.
  • Will you be adding new merchants?
    1. Yes, merchants interested can contact us via email or online.  Note We will not be offering a package that includes cellular/data, iPad, or iPhone. 
  • Will NDG be processing orders for new or replacement equipment?
    1. NDG will be processing new BYOD orders, replacement equipment and new license orders. 
  • Can I or do I need to renew my MM+ License?
    1. Yes, beginning August 15th we will resume our normal license notification, renewal, and expiration processes. In the meantime you can contact our Help Desk at (888) 377-7884, or you can email us at support@novodiagroup.com.  
  • What changes should I expect since the announcement?
    1. NDG will continue to provide the same service options as we have in the past.  
  • What happens after February 2019?
    1. We are working with the New York Farmers Market Federation, as well as many other groups, to construct a permanent solution.  
  • When will NDG be announcing another update?
    1. We will continue to send and post any updates to our merchants, partners, and other interested parties via email, our support site, and our website.
  • Where can I get the most current and accurate information about the next steps?

If you would like to receive updates or announcements from NDG you can signup here.

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