Add HIP processing in Massachusetts to TotilPay — Instructions To Request

To add HIP processing to your TotilPay account, kindly refer to the steps below:

Department of Transitional Assistance (DTA) approval is required for your business to participate in Massachusetts' Healthy Incentives Program (MA HIP).*

Please follow the steps below to add the ability to process HIP with TotilPay:

1. Email DTA to obtain approval for a new HIP processing terminal: dta.hip@massmail.state.ma.us

2. After approval is granted, you can submit this form to request a new account.

3. We'll process the setup request**, and your device will update its configuration automatically and activate the terminal. To confirm this, you may check for the HIP terminal privilege by opening the TotilPay Go app and navigating to ☰ More → Config Summary → FIS, or observe the HIP amount field appearing when a SNAP purchase is initiated.

* FFAB and TotilPay Support are unable to assist with or expedite HIP approvals from the DTA.

** Please allow FFAB and TotilPay Support 3-5 business days to process new setup requests.