Error 03, Error 05, and SNAP Acceptance Issues

Follow the steps below if you receive an Invalid Merchant 03 or Unauthorized usage 05 error response when trying to process SNAP / EBT

• Confirm your FNS Number is correct in the TotilPay Go app's settings:
  1. Login to the TotilPay Go app
  2. Tap More
  3. Tap Config Summary
  4. In the Processor Info section, tap your processor (e.g. FIS)
  5. Your FNS Number will be listed in the Issuer Installation Info section
• If the FNS Number displayed is CORRECT
  1. Contact the SNAP Retailer Service Center to confirm the status of your FNS Number
     • 877-823-4369
• If the FNS Number displayed is INCORRECT
  1. Contact your SNAP processor to update your account
  2. Contact TotilPay Support to update your account after your processor account is updated
  3. Reactivate the TotilPay Go app to update your mobile device

Need help? Email TotilPay Support or call 888-377-7884