TotilPay Go Error Codes and SNAP Acceptance Issues

The most common error codes are Error Codes 03 and 05. Follow the steps below if you receive an Invalid Merchant 03 or Unauthorized usage 05 error response when trying to process SNAP / EBT

• Confirm your FNA Number is correct in the TotilPay Go app's settings:
  1. Log in to the TotilPay Go app
  2. Tap More
  3. Tap Config Summary
  4. In the Processor Info section, tap your processor (e.g. FIS)
  5. Your FNA Number will be listed in the Issuer Installation Info section
• If the FNA Number displayed is CORRECT
  1. Contact the SNAP Retailer Service Center to confirm the status of your FNA Number
     • 877-823-4369
• If the FNA Number displayed is INCORRECT
  1. Contact your SNAP processor to update your account
  2. Contact TotilPay Support to update your account after your processor account is updated
  3. Reactivate the TotilPay Go app to update your mobile device

For a complete list of TPG error codes with suggested remedies, please refer to this list.

Need help? Email TotilPay Support or call 888-377-7884