How to Change or Update Payment Method for Subscription Payments and/or Bank Account for EBT Settlement

Follow these directions to change the payment method used for subscription payments or equipment orders ONLY.

1. Log in to your TotilPay Customer Portal.
2. Click the Subscriptions tab on left side of screen. 
3. Click Manage Subscription Account.
4. Click Payment Methods link.
5. Click on the current payment type to make changes or remove it, then click Edit Payment Method; OR click Add New to add a 2nd payment method to be used as a backup.
6. Choose Credit Card or Direct Debit (bank account).
7. For credit cards, enter information and click Add.
8. For ACH bank account, click Direct Debit.  You will be directed to a pop-up window to set up your ACH.
9. Verify your First and Last Name and click Set up ACH.
10. A Stripe window will pop-up and ask for you to select your bank. Select your bank. You will see "Chargebee Inc., uses Stripe to connect your accounts." Click the Agree and continue button.
11. You will now be prompted to link your bank account with your own bank's login information to enable direct debits to pay for subscriptions and/or equipment.

Follow these directions to change the banking information used for EBT Settlement (sales deposits) ONLY.

1. Fill out online Bank Account Update Form.
2. Your bank account will be updated in our system within 2-3 business days.

PLEASE NOTE: If you need to update your bank account information for both subscription payments and EBT Settlement, please update the payment method in your Customer Portal AND complete the online update form.