How to fix your WIC Approved Products List (APL) file if it's missing or not updated.

To ensure your TotilPay Go app has the most complete WIC Approved Products List, follow these steps in your app:

1. Go to "More"
2. Tap on "Sync Device"
3. Tap on "WIC"
4. Tap on "Sync now"
5. Leave your app open until the full file download is finished. To recognize completion of the sync is when it no longer says "Loading..." for the last update time, and tapping 'Sync Now' does not advance the count.

FAQ: "I tapped sync, but it doesn't do anything." This is correct because the sync happens in the background. If there's nothing for it to download, nothing will appear to change.

Your APL file should update regularly as your WIC State Agency amends its approved products list. Please ensure you have a stable internet connection while downloading the file. Depending on the speed of your connection, it can take several minutes to complete the download.

If you experience any issues, reach out to TotilPay Support via email or call 888-377-7884.