Overview
If a Star Micronics printer is not printing transaction receipts from TotilPay app, follow the troubleshooting steps below in the exact order provided.
Completing the steps in order helps ensure that the printer and TotilPay Go app establish a proper connection.
Troubleshooting Steps:
1. Swipe away the TotilPay app to fully close it.
2. Power off the printer, then power it back on.
3. Go to iPad Settings > Bluetooth and confirm the printer shows as Connected.
4. Open TotilPay Go and go to More > Transactions. Make sure Star Micronics printing is enabled.
- If disabled, enable it, swipe away the app to close it, then reopen the app.
5. Test printing:
- Go to Reports, open an old receipt, and select Print; or
- Perform a transaction in Training Mode and print the receipt.
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