TotilPay Go: Activation issues

Follow the steps below to troubleshoot TotilPay Go activation issues.

Activate is Greyed Out

Activation Error: Incorrect Login

Activation Error: Incorrect Code or Authorization

Activate is Greyed Out

If you've entered information into the Username, Password, and Activation Code fields, but Activate is still greyed out, refer to the information and troubleshooting steps below:

Troubleshooting

1. Confirm the information entered into the Username, Password, and Activation Code fields is correct:
   • Username: Make sure you're using your TotilPay Username, not your primary email address. Please contact TotilPay Support if you don't know your TotilPay Username.
   • Password: Your TotilPay Password should be at least 8 characters long and alphanumeric. Please click here if you need to reset your TotilPay account password.
   • Activation Code: Your Activation Code is 16 letters, all lowercase, and must be fully entered before you can activate.
2. If your issue persists, confirm your mobile device has a stable connection to the Internet.
3. If your issue persists, force quit TotilPay Go and all other apps and then restart your mobile device.
4. If your TotilPay Go app activation issue persists, please contact TotilPay Support.

Activation Error: Incorrect Login

If you're getting an error regarding incorrect login information when trying to activate the app, then refer to the information below:

• Username: Make sure your TotilPay Username is entered correctly. Please note you need to use your TotilPay Username, not your primary email address. Please contact TotilPay Support if you don't know your TotilPay Username.
• Password: Please note that your TotilPay Password must be alphanumeric. If your password has spaces, punctuation, or special characters, then you'll need to reset your password. Please click here if you need to reset your TotilPay account password.

Activation Error: Incorrect Code or Authorization

If you're getting an error regarding an incorrect Activation Code or invalid authorization, then refer to the information and troubleshooting steps below:

• Please note that you're only able to activate and use the TotilPay Go app on 1 mobile device per valid license or active subscription. You're unable to use the same Activation Code on multiple devices. However, you can add new terminals to your account at any time. Please click here to learn how.
• You can move, or "migrate", TotilPay Go to a new device at any time. All you need is your TotilPay account login information and a new Activation Code. Please click here to create a new TotilPay Go Activation Code for your alternate device.
• Make sure you're using the newest TotilPay Go Activation Code and that you're entering your code correctly. Please click here if you need to create a new TotilPay Go Activation Code.

Troubleshooting

1. Confirm your TotilPay Go Activation Code is correct:
   • Your Activation Code is 16 letters, all lowercase.
2. If your issue persists, confirm your mobile device has a stable connection to the Internet.
3. If your issue persists, force quit TotilPay Go and all other apps and then restart your mobile device.
4. If your issue persists, login to the TotilPay online portal and create a new TotilPay Activation Code.
5. If your TotilPay Go app activation issue persists, please contact TotilPay Support.